TERMS AND CONDITIONS

Please take note that 

***Any payment made means you agree and accept the Terms and Conditions. 

1. Making a Booking : Applies to Direct/OTA/TA/Partners. When you make a booking with us, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist in the form of Invoice and Booking confirmation, upon us accepting any payment from you towards the booking or upon the issue of our confirmation, voucher or itinerary, whichever is the earlier. Entire agreement will apply between yourself and HOTT. When you make a booking with HOTT and we accept it, the total cost of the travel package becomes due and payable immediately, no pencil booking will be allowed. All prices are on a Book and Buy basis, and prices may still vary unless reservation or full payment has been made. 

 2. Rates  / Prices : Prices will remain fixed at the time of booking and will not be affected by any surcharges unless stated by any of the following. 

• Increase on VAT (should the changed was imposed by the Govt)
• Change on schedule that may result to change of booking date, Rate will depend on the supplier (hotel/resort/transportation/airfare)

DISCOUNTS : 

• PWD/OSCA/Senior Discount : 20% of the total package per head ()
• By Age Rate : 
• 0-2yrs old - Free
• 3-5yrs old - 50% (for Luzon Tours) | Less P500 (for Domestic Tours)
• 6-and Up - Adult rate

*** Notes : We reserve the right to change our prices at any time before you book, including any special rates that we may offer from time to time, which may not be the same as those published by travel partners. 

3. Reservations : 

• DOMESTIC TOUR - (OPEN FOR INSTALLMENT)
• AIRLINE TICKET - FULL PAYMENT
• EXCLUSIVE TOUR - P1000 per head 👉 Balance payable prior to departure in Cash only 
• JOINER TOUR - P500 per head 👉 Balance payable prior to departure in Cash only 

4. Payments : Please deposit your payments in any of the following methods of payment with the corresponding currency. Upon deposit/ payment, please inform us by sending a message on our FB Page https://www.facebook.com/HideOutTravelandTransport or email (reservation@biyahenghideout.com) of your payment details.

(A) Cash : 

> Office visit or thru our Agents 

(B) Online bank payments/ deposit : 

> Can be in the form of Bank deposit or Bank transfer to our designated company account only. 

> Payments made by check are not considered “paid”, until fully cleared by our bank and released for payment. Checks are only accepted for full payments. 

Company Bank Account : 

BANK : (TOURS)

Bank of the Philippines Island 

ACCOUNT TYPE : Savings

ACCOUNT NAME : HideOut Travel and Tours

ACCOUNT NUMBER : 0793233205

SWIFT CODE : BOPIPHMMXXX

BANK : (RENTAL)

Bank of the Philippines Island

ACCOUNT TYPE : Savings

ACCOUNT NAME : Dannish Mescallado

ACCOUNT NUMBER : 0799112051

SWIFT CODE : BOPIPHMMXXX

(C) Debit/ Credit Card payments thru Paypal and Paybiz 

> Signup for a free PayPal account and add your credit card – VISA, Mastercard or American Express. By using PayPal, there will be an additional charge of (5% + ₱15) to your total amount due. 

Please add this additional charge when you pay using the PayPal system.

Paypal Account Name :  hideouttours@gmail.com

e.g.,

Total Amount Payable to HOTT

₱30,000

5% + ₱15

₱1,500 + ₱15

Total Amount to be sent to HOTT thru Paypal

₱31,515

(4) GCASH

*** Adtl fee of P15 pesos per P1000 will apply

BORACAY  (DANNISH MESCALLADO) 0993-6108688

TOURS       (DANNISH MESCALLADO) 0998-8581013

RENT          (DANNISH MESCALLADO) 0928-0530983

e.g.,

Total Amount Payable to HOTT

₱5,000

₱15    (for every  ₱1,000)

₱15 * 5 = ₱75

Total Amount to be sent to HOTT thru GCASH

₱5,075

Receipt of Payment

Upon receipt of payment, you will receive the following, 

(1) an HOTT  e-Voucher/Booking Confirmation (within 24hrs)

(2) For Luzon Travel (a day prior tour, max at 3PM) 

• Detailed Contact Person / Pick up Details
• Tour Reminders 

(3) For Domestic Travel (two weeks prior to departure)

• Airline tickets (IF required)
• Hotel Confirmation
• Airport Transfer Confirmation (IF local supplier provides)

**** Notes for Final Balance : 

> FOR DIRECT GUEST : Final Balances are only paid via Cash, we do not allow Gcash / Bank transfer prior to departure to avoid the hassle of cashing out. 

> For OTA/TA/Partners : 

• On the day of departure final balance payment is NOT ALLOWED if thru bank transfer or gcash. Full Balance should be paid by the OTA/TA at least 2 days before the departure date. 

5. Refund / Cancellation policy : 

• All our services are NON-REFUNDABLE / NON-TRANSFERABLE but can be RESCHEDULED OR CHANGED TO OTHER DESIRED DESTINATION (except on airfare and visa processing). 
• Airfare remains non-refundable unless announced and approved by the airline and govt  in cases like COVID 19, but will only be converted to travel funds. 
• Visa Processing remains non-refundable and non transferable. 
• For Joiner Tours, if the minimum headcount of at least 10 participants per van was not reached, the organizer (HOTT) can cancel AND reschedule the tour to the next available schedule, and will NOT be responsible for any refund or damages. 
• For Exclusive Tours, should the guest decide to cancel the said schedule, No refund will be given, Reschedule and/or change to another destination will still be the option. Hence, the 7 days cancellation/amendment period still applies. 
• Failure to pay remaining balances on due dates (installment options) means cancellation of package, No refund for unused services will be provided. 

CONSIDERED CASES FOR REFUND: 

• Valid reasons such as Death/ Sickness/ Emergency cases that are life threatening, are considered Valid but should be supported with a Legal and Valid supporting document. 
• If considered valid, Refund will be provided within 15-30 days upon approval. 
• Charges will be applied, 10% Admin fee of the total payment made, 10% OTA/TA commission (if booking is not Direct). And whatever penalty the accommodation will demand. 
• If supporting documents are proven falsified or tampered, the payment will be forfeited and will no longer be valid for rescheduling or change of destination. 
• Airfare remains non-refundable on the said consideration. 

Cancellation/Amendments/Reschedule : 

Changes are not allowed upon confirmation of the booking. 

But there are cases where we can allow the changes. 

• If the amendment/reschedule is approved for at least 7 days before the scheduled departure. 
• If the amendment/reschedule is considered emergency and life threatening (with legal supporting document)
• If the amendment/reschedule will not affect any other participants or guests. 

If YOU Cancel your Booking : 

• > For Any Tours, should the guest decide to cancel her Booking for whatever reason the payment remains Non Refundable (see Refund/Cancellation Policy). 

If YOU Amend/Reschedule your Booking : 

• For Joiner Tours, should the guest decide to amend/reschedule the reservation, the request would need to undergo the 7 days upon approval process. If the change will affect the headcount of the said scheduled joiner tour, the payment will remain non-refundable and the guest will be obliged to pay the full amount or will no longer be given the privilege to reschedule. 
• For Exclusive Tours, should the guest decide to cancel the said reservation, No refund will be given, Reschedule and/or change to another destination will still be the option. Hence, the 7 days cancellation/amendment upon approval process still applies. 

If WE Cancel/Amend/Reschedule your Booking : 

In the event that changes may become necessary , we have the right to make the changes at any time. Most of the changes will be minor and we will advise you at the earliest possible time the change is needed. 

Should you not wish to accept the changes, you will be allowed to proceed with the amendment or reschedule. 

• For Joiner Tours, if the minimum headcount of at least 10 participants per van was not reached, the organizer (HOTT) can cancel AND reschedule the tour to the next available schedule, and will NOT be responsible for any refund or damages. 
• For Any Tours/Services, if the reason for cancellation/amendment/reschedule is due to unforeseen circumstances like unfavorable weather conditions, road constructions, airline cancellations/delays, or Govt/LGU mandated closures, HOTT will not be held liable for any refund or damages this will cause the guest. The option to Reschedule will still be provided but all terms and conditions will still apply. 

General Terms to consider : 

• The 7 days cancellation/amendment upon approval process applies for all types of reservations. 
• Any amendment on the said schedule will need to be advised and approved by the authorized person before making changes and will depend on the availability of the resort/hotel accommodation, and other factors that may affect the tour package.
• Prices may still vary and changes on the rate may still be applied for all cases. 

*** Special note:

If your Travel Package includes international or domestic air tickets , HOTT acts as an agent for the airline or flight consolidator then the airline or flight consolidators' cancellation or amendment charges plus any incidental charges shall apply.

6. Accommodations : Please be aware that HOTT have no control on the day-to-day management of our partner resort/hotel/transient or much known as accommodation. There is a possibility that the reserved accommodation may not be suitable or available upon your arrival due to whatever reason they may have. If such an incident happens, we will aim to provide an exchange for at least the same standard. If an accommodation of a lower standard will be available, then we will refund the difference of the price based on our contract with our partner. 

*** Important Notice: We will not be held liable for changes that may arise as a result of events outside our control. 

7. Our Liability : HOTT acts only as an agent for our suppliers which are the transportation, accommodations and as such, we are not liable for any loss, injury, death, accident or damage sustained in the course of availing the indicated services. In the event of any delay or suspension, terms and conditions apply and HOTT is not liable to any action and its consequences. In any case, HOTT will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the supplier will be responsible for the final decision on such requests. Additional expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.

Indicated itineraries are estimates only and descriptions provided are for general guidance only and may not be based on the latest available information. Travel routes/ itinerary, departure date, hotel accommodation or other service may be amended due to safety concerns, prevailing conditions or unforeseen circumstances. The right is reserved to substitute accommodation, air carriers of similar category or alternate programs, schedules, in any way necessary in the interest of tour members or due to circumstances over which the operators have no control, like weather and local conditions. Direct and indirect consequences of Acts of God or any circumstance/ emergency beyond the control of HOTT and supplier such as failure to perform, delay, liability or damage shall be excused and shall not render them responsible for the same. In any case, any liability of HOTT that can arise from its services shall be limited to the fees it received for the same, exclusive of tax.

8. Termination : We reserve the right in our absolute discretion to terminate your scheduled travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

9. Unused Services : any unused services for whatever reasons are valid or not are non refundable nor transferable. 

10. Dispute Resolutions: We promise to do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary, please send us a message at our emergency Viber hotline at +63-998-858-1013, from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you. Please take note for cases like this we highly recommend for you to send us a message instead of a call, so we can properly document everything. 

To file a complaint online, please send your complaint to, reservation@biyahenghideout.com and type COMPLAINT in the subject line.

*** Important Note: that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, so to help you to resolve the problem.

11. Lost Damaged Items : HOTT will never be liable for any lost or damaged items while on our services. Guest/Clients are liable to their personal belongings.

12. Applicable Law : Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Binan Laguna, Philippines.

13. Effective Date : June 1, 2023